Customer Support
EL Care
EL offers a world-class, all-inclusive, and flexible post-deployment support program, delivered through a dedicated and comprehensive problem-solving organization. Our comprehensive Service-Level Agreements (SLAs) provide our customers with the critical support attributes and dimensions that you expect and require.
Our flexible and tiered services are tailored to meet every customer’s requirement, whether financial or peace-of-mind driven.
- 24/7 Technical Support
- Advanced Ship RMA
- White Glove Client Support
- Software Fixes
- Portal Access
- Knowledge Base
- Basic Overview
- Platform Health Checks
- Platform Upgrades
| STANDARD/WARRANTY | SELECT | PREMIER | |
|---|---|---|---|
Technical Support |
✓ |
✓ |
✓ |
Software Updates |
✓ |
✓ |
✓ |
Bulletins/Documentation |
✓ |
✓ |
✓ |
Spares Repair |
✓ |
✓ |
✓ |
Spares Advanced Shipment |
|
✓ |
✓ |
Client Support |
|
✓ |
✓ |
24×7 Emergency Recovery |
|
✓ |
✓ |
Software Upgrades |
|
|
✓ |
Contact EL Global Services Today to Learn More – 1.866.YOUR.EL
Need Support?
Get technical support or help with existing orders quickly. EL offers a world-class, all-inclusive, and flexible support program, delivered through a dedicated and comprehensive problem-solving organization.
